Patient Safety Observer - ORL

Company: VirtuAlly LLC
Location: Orlando
Posted on: April 17, 2025

Job Description:

Patient Safety Observer

About VirtuAlly

Since 2017, we have provided exceptional care to high-risk patients through 24/7 Continuous Virtual Monitoring (CVM). Our human-based solutions allow us to maintain connection at all times via two-way audiovisual communication so that our patients are never truly on their own. Born out of a nationally leading center for Telehealth within a large Academic Medical Center setting, we're proud to have created a solution built on both practicality and compassionate care.

Job Description

Opportunity to join the core delivery arm of a rapidly growing Telehealth service company. VirtuAlly is the only firm providing turnkey, human centered tele sitting solutions in the emerging field of continuous virtual monitoring (CVM).

Job Purpose

The Virtual Safety Observer (VSO) provides continuous monitoring of patients in clinical settings across multiple states via camera feeds. This position collaborates with administrative, technical, and clinical staff at various healthcare facilities to promote patient safety, especially for those patients at risk of harm including suicidal patients as part of an observation spectrum. The VSO will be responsible for real time assessment of safety risks and intervention via a predetermined escalation algorithm.

Primary Responsibilities

100% alignment with company vision and Core Values: Be Compassionate, Be Authentic, Aspire, and Celebrate!

Answer phones at workstation in a timely manner.

Use proper phone/video etiquette when communicating with patients and staff by displaying effective customer service strategies.

Monitor multiple patients for extended periods of time for safety risks including but not limited to fall risk, elopement risk, pulling lines, and low to moderate suicide risk.

Ensure that patient information is entered into the software correctly.

Document required information per CVM protocol.

Provide closed loop communication for specific high-risk behaviors (sexual, violent, self-harm behavior, suicidal intent) by following established protocols of notifying staff of patient safety concern(s) identified.

Secondary Responsibilities

Obtain report from RN upon initiation of CVM and provide ongoing exception report to oncoming shift for duration of CVM intervention.

Provide introduction at initiation of intervention and the beginning of each shift if patient is awake.

Ability to accurately recognize signs of patient agitation, impulsiveness, pulling at lines/tubes, and/or illicit drug or alcohol use.

Reporting changes in patient behavior, and escalating communications as necessary using established protocols and best judgment.

Follows proper channels of communication in handling routine and emergency situations.

Provide report to oncoming staff (PSO) regarding patient status. Include overview of interventions, behaviors observed, and status.

Notify PSO Lead or designee when CVM is discontinued so that resources can be allocated appropriately.

Notify PSO Lead and nurses caring for all CVM patients if experiencing system issues like downtime, video failure, etc. Contact help desk to resolve any technical issues.

Qualifications

High school diploma or equivalent

Two years of prior and recent experience in patient care

Knowledge of, or ability to learn the function and use of the streaming video monitoring equipment

Knowledge of, or ability to learn procedures and terminology applicable to the operations of the assigned work unit Compensation details: 16.5-17.5PI4d0e82003187-25660-37343286

Keywords: VirtuAlly LLC, Deltona , Patient Safety Observer - ORL, Other , Orlando, Florida